[IMP] April 2025 Salary Not Being Processed?

Summary

To ensure accurate 24Q filing and timely Form 16 generation, we has introduced compliance checks for the financial year-end. If your April payroll is blocked. Following are the possible reasons:

• March payroll was not processed

• Full & Final (F&F) settlement was not completed for exited employees

• Employees were incorrectly dismissed, such as:

  • Deleting the employee instead of processing F&F

  • Setting their CTC to zero

  • Skipping or stopping their salary instead of doing F&F
    
    

We’re applying these checks to all businesses, whether or not you’ve opted for TDS filing through RazorpayX Payroll, to avoid issues with Form 16 generation later.

If you haven’t opted for TDS filing:
You’ll still be able to proceed with payroll by confirming on the Run Payroll page that RazorpayX Payroll won’t be liable for compliance.

If you’ve opted for TDS filing with us:
These checks are mandatory and must be resolved before you can complete payroll.

 FAQs

❓ Q: I deleted an employee, but it's still showing "F&F not done". Why?

A: Deleting an employee does not process their Full & Final (F&F) settlement. F&F is a mandatory step before removing an employee from payroll.

✅ What You Need to Do:

• Share the employee details to XPayroll Support to restore the deleted employee

• Once restored, process their Full & Final settlement

• Then dismiss the employee through the payroll system

❓ Q: I dismissed an employee and stopped their salary. Why is it still blocked?

A: Stopping salary does not count as dismissal. Dismissal must be done through Full & Final (F&F) processing.

✅ What You Need to Do:

• Resume the employee’s salary

• Process the Full & Final settlement

• Then dismiss the employee properly in the system

❓ Q: F&F is already done, but the employee is still showing as blocked.

✅ What You Need to Do:

• Share the employee details to XPayroll Support to help review and verify the F&F processing for the employee

❓ Q: I skipped or stopped the employee's salary. Why am I seeing errors?

A: Skipping or stopping salary is temporary and does not mark the employee as exited. For Form 16 and 24Q to reflect accurately:

✅ What You Need to Do:

• Resume the employee’s salary

• Either:

  • Run March payroll (if the employee is still active), or

  • Process F&F (if the employee has exited)

❓ Q: I can't finalize a pay rule due to negative net pay. What does this mean?

A: This usually means deductions exceeded earnings, resulting in negative pay. This is not allowed for 24Q, as the final settlement must be closed.

✅ What You Need to Do:

• Adjust the salary/deductions so the net pay is not negative

• You can refer to this guide for help:
  ? Solving Negative Net Pay for 24Q

❓ Q: Why do I need to fix issues for employees with zero TDS?

A: Even if no TDS was deducted, gross salary must still be accurately reported in the 24Q filing. These checks ensure compliance.

❓ Q: Why weren’t we informed about these issues earlier?

A:

• An email was sent to your Org Admins on 16th April

• These messages were also shown on the Run Payroll page during March payroll